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Tuesday, December 28, 2010

Is it okay to force external links to open in a new window?

Most website business owners want to be told it's okay for external links to open in new windows. It's understandable. They're concerned about customers navigating away from their site. But they have to consider their customers' needs first.

It isn't the norm to open links in new windows and you need to cater to the majority. People who want links to open in new windows have the control through the context-menu (right-click on a link and select "Open Link in New Window/Tab"). However, those that don't want links to open in new windows lose control if you force the option.

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